SMS Text Privacy Policy

Effective Date: July 1, 2026

Purpose

Carolina Children’s Dentistry (both offices) may communicate with patients and parents/guardians via text message (SMS) regarding appointments, treatment-related information, billing matters, and other healthcare-related communications.

Information We Collect

When you provide a mobile telephone number, we may collect and maintain:

• Patient name 
• Parent or guardian name 
• Mobile phone number 
• Appointment information 
• Account and billing information 
• Communication preferences 

How We Use Text Messaging

We may send text messages regarding:

• Appointment confirmations 
• Appointment reminders 
• Schedule changes 
• Treatment follow-up communications 
• Requests for information related to patient care 
• Billing reminders 
• Payment links and payment confirmations through DI Payments 
• Practice announcements affecting your care 

Third-Party Service Providers

To facilitate text messaging communications, we use:

• Mango Voice 
• Flex Dental Solutions

These vendors may process information on our behalf and are required to maintain appropriate safeguards and comply with applicable laws and regulations, including HIPAA where applicable.

Protection of Health Information

We take reasonable measures to protect protected health information (PHI). However, standard text messaging is not always encrypted and may be accessed by individuals who have access to your mobile device.

By opting into SMS communications, you acknowledge and accept the inherent risks associated with text messaging.

Information Sharing

We do not sell, rent, or share mobile phone numbers with third parties for their marketing purposes.

Patient information is shared only as necessary to provide healthcare services, process payments, comply with legal obligations, or operate our practice.

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Opting Out

You may opt out of text messages at any time by replying:

STOP

After opting out, you may receive a final confirmation message and will no longer receive SMS communications unless you re-enroll.

Contact Us

If you have questions regarding this Privacy Policy, please contact our offices: